Shipping & Returns
We are a small company with a big heart so please keep this in mind when ordering. We always wait 2 business days before packaging and will try and make contact with you to remedy any order errors. Packaging is usually done on day 3.
All prices listed are in Canadian dollars unless otherwise posted. Payment must be made in full prior to shipping.
Cancellations are only accepted before the order has been packaged or dispatched. If the order has been packaged prior to the cancellation, the order will be considered valid and you, the customer will remain liable for the full payment. We put a lot of time and effort into our products and make them to order. Cancellations can be made with Cottage Botanicalsby email at firstname.lastname@example.org
We will not issue a refund for custom knit products but we will work with you to correct any issues.
We use Canada Post to ship our packages. Times are suggestive.
Please consult www.canadapost.ca to check delivery interruptions. This is out of our control and we cannot be held accountable once your package has left our shop. I know it is sad, but it is in the hands of Canada's hardworking individuals. If your package has arrived damaged email us immediately at: email@example.com
We try our best to get things out as quickly as possible. Please pay close attention to our ordering deadlines for fastest service. The sooner the better, we cannot be held responsible for delays with Canada Post, USPS or any international post system or carrier. It is a busy time of year and your packet may encounter a man in an unmarked red sleigh delaying the postal system.
Suggested 2018 Order Dates for Holiday Delivery:
Canada: Dec 6
USA: Dec 4
International: Dec 1
XPresspost (additional fees may apply)
Canada: Dec 18
USA: Dec 13
International: Dec 10
The default shipping on all items is a base rate at checkout (eg. Canada Standard - $15). If you select this option, any shipping cost differences over $2.00 will be refunded. We are not looking to make money off of shipping costs. Any shipping differences less than $2.00 will not be refunded.
Requesting a Shipping Invoice
You have the option of requesting a separate invoice for the cost of shipping. This ensures the best rate for your order and avoids overcharges and refunds to your account. If you choose this option, your order will be packaged and is considered a sold product (see above). Cancellations are only accepted before the order has been packaged or dispatched - 24 hours after purchase. If this option is chosen, you will receive a separate invoice to be paid prior to shipping your items.
Return & Exchange Policy
Our policy lasts 7 days due to the nature of the product being perishable. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as tea, herbs, creams, oils, salves, balms, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please contact us prior to sending your product back. If an item is returned with our written acknowlegement of a refund notice then you will not be refunded.
Once you have made contact with us and you wish to return your product, you should mail your product to:
c/o The Cottage
80 Patterson Road
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account. It usually takes 3 - 5 days for refunds to be processed and to show up on your statement. If it has been more than 7 business days please contact us by email.